How does Your winery customer experience stack up?

Using our experience visiting 200+ wineries, Brix Click has developed a winery customer experience rating system and secret shopper approach to identify strengths and weaknesses in your winery's in-person customer visit experience. Here's what we offer:

Anderson's Conn Valley Vineyard winery tour and tasting in Napa Valley

Customer Experience Design & Planning

Our proprietary winery customer experience rating system evaluates your winery's current customer experience using 7 factors that we deem critical to providing an exceptional winery customer experience.

Our evaluation covers every customer touch point from the website to the phone to the in-person tour or tasting experience.

The end result is a Visit Score as well as a detailed report outlining your strengths, weaknesses, and recommended changes.

Secret Shopper Evaluations

There is no better way to get an accurate, unbiased evaluation of your winery's customer experience than to have an independent customer with fresh eyes come and try it.  Using our 7-factor winery customer experience rating system, we produce a Visit Score that helps you identify issues with service and correct them.

Competitor Benchmarking

In addition to our secret shopper evaluations and Visit Score produced for your winery, we can also offer you insight into how your winery compares to the primary competitors in your local area. Or if you'd like a broader view of how your winery compares to the best in the industry- whether they are local or not- we can do that too. Our benchmark reports can also include specific competitors or you can let us choose a random sample of competitors.

How can we help your winery?

We don't offer "cookie cutter" one-size-fits-all packages.  We customize our solutions to your winery's budget and unique needs. Let's see how we can help.

REQUEST A FREE CONSULTATION